Refund policy

We want you to feel confident ordering from NULTERRA. If something is not right, please contact info@nulterra.com with your order number or another way for us to identify your purchase.

This policy applies to consumer orders from lightsatnight.com. The change-of-mind terms below apply to our standard physical products, including sale items, wherever we deliver. Any greater protection required by the law that applies to your purchase takes priority.

Changing your mind

You can cancel a standard product purchase without giving a reason, from the time you order until 14 days after delivery. The 14-day period starts the day after you, or someone you nominate, receives the goods. If items from one order arrive separately, it starts the day after the last item arrives.

Tell us clearly that you wish to cancel before the deadline, by email or by writing to the business address below. You may use the cancellation form at the end of this policy, but you do not have to. Cancellation does not depend on our approval.

Once you have told us, send the goods back within a further 14 days. Where applicable law extends a cancellation or return deadline, that extension applies.

Sending your return

Please contact us for return instructions. Unless we agree a different return address with you, return goods to the NULTERRA business address below. Please do not send them directly to Printful or to an address on the parcel without checking with us. This helps route your return correctly and does not make your cancellation subject to permission.

For a change-of-mind return, you pay the direct return postage, provided this was disclosed before you ordered. Returns from outside the UK may involve international postage. If you pay the carrier yourself, we will not also deduct that postage from your refund.

Pack the goods securely and keep proof of posting. Tracking is recommended, but is not a condition of your statutory rights.

Condition of returned goods

You may open packaging, inspect the product and try clothing on as you would in a shop. Original packaging is helpful but is not a blanket requirement. Please avoid wearing, washing or using goods beyond what is needed to check them.

Where legally permitted, we may make a reasonable deduction for loss of value caused by handling beyond this. We will explain any deduction. We do not charge a restocking or cancellation fee.

Refunds for cancellations

We will refund the amount paid for the returned goods. If you cancel the whole order, we will also refund the original standard delivery charge. If you chose a more expensive delivery option, we only need to refund the cost of our least expensive standard delivery option. For a partial return, delivery charges will be refunded where legally required.

We will refund without undue delay, and no later than 14 days after receiving the returned goods or evidence that you have sent them back, whichever happens first. If there are no goods to return, we will refund within 14 days of being told that you are cancelling.

Refunds go to your original payment method unless we agree otherwise, with no refund processing fee. We will email you when the refund is issued; your payment provider may take additional time to display it.

Faulty, damaged, incorrect or misdescribed items

Please email us as soon as reasonably possible with details of the problem and, if possible, photographs. You deal with NULTERRA for these issues; you do not have to pursue our printer or delivery company yourself.

We will arrange an appropriate remedy under your consumer rights and cover reasonable return costs where goods are faulty, damaged on delivery, incorrect or not as described. Please contact us so we can arrange a suitable return method.

UK customers generally have a short-term right to reject faulty goods for a refund within 30 days of delivery. After that, rights to repair or replacement, and in some circumstances a price reduction or refund, may still apply. A fault does not have to be reported within the change-of-mind period. Other customers retain the remedies required by the law that applies to their purchase.

For a UK statutory rejection of faulty goods, we will issue the refund without undue delay and within 14 days of agreeing that you are entitled to it.

Personalised and made-to-order products

Where the law allows, genuinely personalised goods or goods made to your individual specifications are excluded from change-of-mind cancellation. Examples include a product printed with your own name or photograph. We will make any applicable exclusion clear before purchase.

Our standard catalogue designs are not excluded simply because they are printed after you order. Choosing a standard size or colour does not, by itself, make a product personalised. Personalised products still carry your rights if they are faulty, damaged, incorrect or not as described.

Exchanges and sizing

For a different size, colour or design, use the applicable return process and place a new order. Check the product measurements before ordering. Choosing the wrong size does not remove your cancellation rights for a standard product. Faulty or incorrectly supplied goods follow the process above.

Contact and business address

NULTERRA is operated by Luc Stapley.

Email: info@nulterra.com
Business and default return address:
Luc Stapley trading as NULTERRA
16 Rowan Way
South Molton
EX36 4FU
United Kingdom

Optional cancellation form

Complete and send this form only if you wish to cancel. An email or other clear statement is also sufficient.

To: Luc Stapley trading as NULTERRA, 16 Rowan Way, South Molton, EX36 4FU, United Kingdom. Email: info@nulterra.com.

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*):

Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.