Shipping policy
SHIPPING POLICY
Last updated: 15 September 2026
This policy applies to purchases from NULTERRA at https://lightsatnight.com. We are Luc Stapley trading as NULTERRA. For delivery questions, email nulterra@icloud.com or use https://lightsatnight.com/pages/contact.
MADE TO ORDER
Our products are made after you order, using Printful, our production and fulfilment partner. Most orders take approximately 2–5 business days to produce before dispatch. Production may take longer during busy periods or if a product is temporarily unavailable.
Production time is additional to the time your parcel spends travelling to you. Business days generally mean Monday to Friday, excluding public holidays affecting production or delivery.
WHERE WE DELIVER
We offer delivery to the United Kingdom and eligible international destinations. Availability depends on the products and delivery address. Enter your full address at checkout to see the available shipping options and charges. Some products or destinations may be restricted.
Products may be fulfilled in different countries depending on stock, production capacity and the items ordered. A UK order may be dispatched from outside the UK. If we discover that we cannot supply an order to your address, we will contact you and refund any payment for items we cannot supply.
SHIPPING CHARGES
Shipping charges depend on your items, destination and the delivery option selected. The total delivery charge is shown at checkout before you pay.
Orders containing different product types may have combined shipping charges. Please review the checkout total before placing your order. We will not add further delivery charges to an accepted order without your agreement.
DELIVERY ESTIMATES
As a broad guide, after production Printful estimates:
• Delivery within the country of fulfilment: approximately 1–8 business days after dispatch.
• Delivery across national borders: approximately 1–20 business days after dispatch.
These are general shipping ranges, not product-specific delivery dates. The applicable estimate depends on the product, fulfilment location, destination and shipping method. Add the production period above when considering the overall time from ordering to delivery. For an estimate for particular items and an address, contact us before ordering, especially if you need them for a specific occasion.
Where an express shipping option is offered at checkout, it concerns transit after dispatch; production still takes place first.
Any specific delivery date or period agreed with you before purchase applies to your order. For UK consumer orders, we will deliver without undue delay and within 30 calendar days of the contract being made, unless a different delivery period has been expressly agreed with you before you are bound by the order. The general estimates above do not extend that deadline by themselves.
TRACKING AND SEPARATE PARCELS
We will send a shipping confirmation when your order is dispatched, with tracking information where available. Tracking updates may take time to appear after a label is created.
Items in the same order may arrive separately because they are made or packed at different facilities. Please check the dispatch information for each parcel.
INTERNATIONAL TAXES AND DUTIES
International deliveries may be subject to import taxes, customs duties or carrier clearance charges. Any such charges collected by us are shown before you complete checkout. Where charges may be payable separately on arrival, we will explain this before you order.
Contact us if a carrier asks you to pay a charge that was already collected at checkout so that we can help investigate. Customs processing may affect delivery estimates, but this does not remove your applicable consumer rights.
ADDRESS CHANGES AND DELIVERY PROBLEMS
Please check your delivery address before paying. If you notice a mistake, contact us promptly with your order number and the correct details. We will try to arrange a correction, although changes may not be possible after processing or dispatch. We will explain any available options and seek your agreement before any additional charge.
If your parcel is late, missing, damaged or marked as delivered when you have not received it, contact nulterra@icloud.com with your order number or enough information to identify your purchase. Photographs can help us assess damaged items where available.
We will investigate with our fulfilment partner or carrier and arrange the appropriate remedy. Where we arrange delivery, the goods remain our responsibility until you or a person you nominate takes physical possession.
If delivery is late, you may be entitled to set an appropriate additional delivery period and cancel for a refund if that period is missed. You may be entitled to cancel immediately if we refuse to deliver or if delivery by an agreed date was essential under the circumstances or you told us before ordering that it was essential. Other applicable consumer rights remain available.
CANCELLATIONS AND RETURNS
Our Return and Refund Policy explains cancellation rights, returns and refunds:
https://lightsatnight.com/policies/refund-policy
Making a standard catalogue product after you order does not, by itself, remove your cancellation rights. Nothing in this shipping policy restricts your statutory consumer rights, including any mandatory protections that apply outside the UK.
CONTACT
Luc Stapley trading as NULTERRA
16 Rowan Way, South Molton, Devon, EX36 4FU, United Kingdom
Email: nulterra@icloud.com
Contact form: https://lightsatnight.com/pages/contact