Terms of service

TERMS OF SERVICE

Last updated: 15 September 2026

1. ABOUT US

These terms apply to the NULTERRA online store at https://lightsatnight.com and purchases made through it. In these terms, “we”, “us” and “our” mean Luc Stapley trading as NULTERRA.

Business address: 16 Rowan Way, South Molton, Devon, EX36 4FU, United Kingdom.
Email: nulterra@icloud.com
Contact form: https://lightsatnight.com/pages/contact

Please read these terms before ordering. You can save or print a copy. Contact us if you have a question about them.

These terms do not remove or restrict your statutory consumer rights. Customers outside the UK retain any mandatory protections that apply to their purchase under local law.

2. OUR PRODUCTS

We sell clothing and accessories. Product descriptions, materials, available options and size information are provided on the relevant product pages. Please check these details before ordering.

Our products are made to order using Printful, our production and fulfilment partner. Production takes place after an order is placed. This does not, by itself, make a standard catalogue product personalised or remove your cancellation rights.

Screen settings can affect how colours and images appear. This does not affect our obligation to supply products that match their description, are of satisfactory quality and are fit for their normal purpose and any particular purpose we have agreed with you.

We may change the range or descriptions of products for future orders. We will not change an accepted order's agreed specification without your agreement.

3. PLACING AN ORDER

To order, select your products and options, add them to your basket, enter your delivery details, select an available delivery and payment method, and review the order before submitting payment. You can correct your details and basket before completing checkout. Our store and these terms are provided in English.

Please provide accurate contact and delivery information and use a payment method you are authorised to use. Submitting an order with an obligation to pay means that you agree to pay the total shown at checkout.

Placing an order is an offer to purchase. A contract is formed when we confirm acceptance by email. A message that only acknowledges receipt of an order is not, by itself, acceptance.

Before acceptance, we may be unable to accept an order because a product is unavailable, payment cannot be authorised, delivery is unavailable to the address provided, we reasonably suspect fraud, or supplying the order would be unlawful. We will explain the problem where we can lawfully do so and refund any payment taken for an order we do not accept without undue delay.

If you notice an error after ordering, contact us promptly. We will try to help with changes. Your separate cancellation rights are explained below and in our Return and Refund Policy.

4. PRICES, PAYMENT AND INTERNATIONAL CHARGES

NULTERRA is not registered for UK VAT.

Prices and the applicable currency are shown on the website. Prices displayed to UK consumers include any taxes that we are legally required to include. Delivery charges and any additional taxes or duties collected by us are shown before you complete checkout.

For an international delivery where import duties, taxes or carrier clearance charges may be payable separately on arrival, we will explain this before you order. Such charges may be payable to the relevant authority or carrier in addition to the checkout total. Charges already collected by us should not be paid twice; contact us if a carrier asks you to pay the same charge again.

We may change prices and promotions for future orders. An accepted order's price will not increase without your agreement. If we identify a pricing error before accepting your order, we will contact you so you can decide whether to proceed at the correct price or receive a refund of any payment taken. An error does not give us an unrestricted right to cancel an accepted contract.

Available payment methods are shown at checkout. Payments are processed through Shopify and the relevant payment providers. Please do not send full payment-card details by email or through our contact form.

5. PRODUCTION, SHIPPING AND DELIVERY

Delivery arrangements, charges and estimated production and delivery times are provided before you order. Production time and transit time are separate, and an order may arrive in more than one parcel.

For UK consumer orders, we will deliver without undue delay and within 30 days of the contract being made unless we agree a different delivery period with you. Any different period must be agreed before you are bound by the order.

If there is a delay, we will inform you when we become aware of it and explain the available options. A delay caused by our production partner or carrier does not automatically remove our responsibility to you.

If delivery is late, you may be entitled to set an appropriate additional delivery period and cancel for a refund if it is missed. You may be entitled to cancel immediately where we refuse to deliver, or where delivery by an agreed date was essential under the circumstances or you told us before ordering that it was essential. Other applicable rights remain available.

Where we arrange delivery, the goods remain our responsibility until you, or a person you nominate to receive them, takes physical possession. Handing a parcel to our carrier does not transfer that risk to you. Please contact us about missing, damaged or incorrectly delivered parcels so we can investigate and arrange the appropriate remedy.

6. CANCELLATIONS, RETURNS AND REFUNDS

Our Return and Refund Policy forms part of these terms:
https://lightsatnight.com/policies/refund-policy

For our standard physical products, including sale items, you can tell us that you wish to cancel from the time you order until 14 days after delivery. The period starts the day after you or your nominated recipient receives the goods. For goods from one order delivered separately, it starts the day after the last item arrives. You then have a further 14 days to send the goods back. Any longer period required by applicable law applies.

You can cancel by a clear email or written statement using our contact details or the details in the Return and Refund Policy. The optional cancellation form in that policy is available for convenience. Cancellation is not subject to our approval.

An online account's self-service cancellation window is an additional convenience. It does not replace or shorten your right to cancel by contacting us. Starting production or accepting an order does not automatically end your cancellation rights.

Standard catalogue designs are not excluded merely because they are printed after ordering. A genuine personalised product or one made to your individual specifications may be excluded from change-of-mind cancellation only where the law allows, and any applicable exclusion will be made clear before purchase.

The Return and Refund Policy explains return postage, permitted inspection and handling, refunds of standard delivery charges, refund timing and the return address. We do not charge a restocking or cancellation fee.

Faulty, damaged, incorrect or misdescribed goods are covered by your consumer rights, including appropriate repair, replacement or refund remedies. These rights are separate from change-of-mind returns and are not limited to 14 days. We cover reasonable return costs where the goods are faulty, damaged on delivery, incorrect or not as described. Contact us directly; you do not have to pursue Printful or our carrier yourself.

7. SHOPIFY AND OTHER SERVICE PROVIDERS

Our store is powered by Shopify, which provides the ecommerce platform. Purchases from this store are made directly with Luc Stapley trading as NULTERRA. Shopify is not the seller under your contract with us.

We use Printful and other service providers to help produce, process and deliver orders. We remain responsible for our obligations to you. These terms do not release Shopify, Printful or any other person from a liability that the law does not allow them to exclude.

Optional external services and websites may have their own terms. We do not control independently operated websites linked from our store. Our use of third-party tools to fulfil your purchase does not reduce your rights against us.

8. PRIVACY

Our Privacy Policy explains how personal information is collected, used and shared:
https://lightsatnight.com/policies/privacy-policy

Shopify also processes information in connection with its platform and services. Its privacy information is available at:
https://www.shopify.com/legal/privacy

Using our website or placing an order does not, by itself, provide consent to marketing or to cookies that require consent. Any such choices are handled separately.

9. WEBSITE USE AND INTELLECTUAL PROPERTY

Use the website lawfully and respect other people's rights. Do not commit fraud, impersonate others, upload malicious software, send spam, interfere with the website or attempt to bypass its security or access controls. Keep account credentials secure and tell us if you suspect unauthorised access.

Our branding, designs and website materials belong to us or their respective owners. You may browse, share links, and save or print information for your personal use, including copies of these terms and your order information. Commercial reproduction or exploitation of protected material requires permission unless otherwise allowed by law.

If you submit a review, you retain ownership of it. You permit us to display it in connection with the product or service reviewed, subject to our Privacy Policy. We will not change its meaning or make a review misleading. Reviews must reflect genuine experience, and any incentive must be disclosed. We may remove unlawful, fraudulent or abusive submissions.

We may reasonably restrict access to address fraud, security threats or serious misuse. Where practicable, we will explain the reason and give you a chance to resolve the issue. Account restrictions do not remove rights relating to existing purchases, refunds or complaints.

10. OUR RESPONSIBILITY

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to exercise reasonable care and skill. Loss is foreseeable where it is an obvious consequence or where both you and we knew it might happen when the contract was made.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, your statutory rights regarding goods and services, or any other liability that cannot lawfully be excluded or limited.

We may need to interrupt website access for maintenance or to deal with technical problems. This does not remove our obligations concerning orders already accepted or your rights to obtain a remedy where we are responsible for a problem.

11. CHANGES AND OTHER TERMS

We may update these terms for future orders. The version applicable when your contract was made continues to govern that purchase unless you agree to a change or the law requires it. Posting a new version does not retrospectively remove your rights.

If a term is unenforceable, the remaining terms continue where they can operate fairly and lawfully. A delay in enforcing a right does not automatically waive it. Nothing in these terms overrides information or promises that the law makes part of your contract. If a term can have different meanings, the meaning most favourable to the consumer applies as required by law.

We will not transfer our obligations concerning an existing order in a way that reduces your protections. We will tell you about any proposed transfer affecting your order and preserve your rights.

12. COMPLAINTS AND APPLICABLE LAW

For questions, cancellation notices or complaints, contact nulterra@icloud.com, use the contact form at https://lightsatnight.com/pages/contact, or write to Luc Stapley trading as NULTERRA, 16 Rowan Way, South Molton, Devon, EX36 4FU, United Kingdom. Please include your order number or enough information for us to identify your purchase.

These terms are governed by the law of England and Wales. If you are a consumer elsewhere, this choice does not remove any mandatory consumer protection that applies to your purchase. You may bring proceedings in the courts of England and Wales, or in the courts of your place of residence where applicable law gives you that right. We do not require you to give up a legal right to use your local courts.